Refund Policy
Once a gold/diamond Jewellery booked under the plan is successfully confirmed, cancellation or refund may not be allowed unless specifically mentioned.
If amount is debited but transaction fails:
Any duplicate payment identified will be reviewed and refunded after verification.
Refunds will be processed to the original payment source.
In case of the default of the Payment in monthly plans by the customers, Jeweller may have the right to disqualify the customer from the benefits it is providing to the customer after notifying him time to time and return the amount collected so far against the booking for the purchase of their products. And in case the customers is not satisfied with the services or any reason thereof may ask for the refund against the booking and the Jeweller will be liable to return the payment full and final without any deductions within agreed number of days mutually.
This section outlines the refund, cancellation, and settlement adjustment policies for our registered partner jewellers.
If a customer requests a cancellation of a gold booking before the transaction is finalized and credited, the partner jeweller must halt the transaction process. Once a transaction is finalized on the platform, no cancellations are permitted by the jeweller.
If there is an error or discrepancy in the cash collection recorded versus the actual amount deposited to Gold4U, the difference will be adjusted in the subsequent settlement cycle. Persistent discrepancies may result in the suspension of the partnership.
For transactions facilitated by the jeweller where digital payments fail but the customer's account is debited, Gold4U will handle the refund directly to the customer's original payment method. Jewellers should direct the customer to Gold4U support and should not refund the customer directly via cash or other means.
If the partnership agreement is terminated, any pending settlements due to the jeweller will be calculated and disbursed within 15 working days after a full reconciliation of accounts and collection balances.
Gold4U reserves the right to reverse settlements or withhold payouts if fraudulent activity, compliance violations, or KYC discrepancies are detected in transactions processed by the partner jeweller.